Passenger Tour FAQs | Niagara Wine Tours

Passenger Tour FAQs

Frequently Asked Questions by Guests

Please browse our FAQ's for the answers to some of questions we hear often. If you don't see your answer here, please give us a call and we'll be happy to answer any questions you may have!

If you are trying to book within 48 hours of the tour departure date, please call directly to make your reservations or check availability at 905-988-0405
We partner with over 40 wineries in Niagara on the Lake and 20 Valley's Niagara Escarpment Niagara wine region. Our daily tours include a variety of wineries and keen attention to the combination of experiences for our guests. Each daily tour includes a list of potential wineries we may be visiting. Itineraries are confirmed 24 hours prior to tour departure.
YES! If you are one of our many returning guests, you may want to visit a favourite winery you have been to on a prior tour or include new winery experiences. We try to include a variety of wineries so guests may see all that Niagara on the Lake has to offer. Plan to book early and request your winery or wine varietal preferences. We will do our best to accommodate requests or make alternative suggestions based on wine varietal preferences. We do change our itineraries for our daily tours regularly to ensure guest satisfaction.
All tours begin and end at our Touring Centre located at 1534 Niagara Stone Rd, Niagara-on-the-Lake, (our entrance is located at the rear of the building). If you are travelling from the GTA area please allow yourself enough travel time to arrive safely to Niagara on the Lake. Busy weekends can take up to 3 hours! Our tours do depart on time; late arrivals will be caught up to the group at their expense.
YES! We offer FREE parking for our day-tripping guests joining us.
Yes! Please make us aware of your dietary restrictions in advance so we may make our best effort to respect these. Due to the nature of the tours, not all dietary accommodations can be made at all stops for full meals and other culinary experiences.
Yes! We do require reservations in advance so we may prepare for guests arrival.

We require full payment of our tours by eTransfer or credit card at time of booking and accept both Visa and MasterCard.  We do NOT accept Visa Debit at this time.
You may, however, reservations guarantee you on the tour you would like to participate in. Tours may be cancelled without notice when reservations for certain tours are not made in advance.
If you have set your date for arrival into the Niagara area, advance reservations are recommended. We typically book 3-6 months in advance of tour dates.
Each tour offering indicates the number of wineries we visit and the type of culinary stop. All touring and tasting fees are included. Each winery offers a minimum of 3-4 tastings, ice wine is also included on our tours!

Your Local Tour Guide Host will mark all of your individual purchases throughout the tour to keep each organized for you and your party for distribution at the end of your tour.
We craft daily tours to include a variety of wineries showcasing a wonderful cross-section of wineries we visit in Niagara Wine Country. We look to combine different experiences at each unique winery with a culmination of each to combine a variety of winery, wines and stylings for your enjoyment with us!  Our grassroots appraoch allows guests to experience the authenticity of wine country in Niagara!
 
We are unable to provide a list of the wineries you will visit on tour with absolute certainty and substitutions for wineries where necessary may be arranged without prior noticeYour final confirmation will be sent out the evening prior to your tour date; typically, after 8pm; requiring all guests to review, understand and reply back by email. 
We typically like to host our groups in smaller passenger vehicles ranging in seats from 6-9-11 guests. We also charter larger vehicles to accommodate our most popular days that include 12, 16, 21, 29 and 33 seats. For larger private groups we offer coach transportation to fit group sizes.
Our focus is to create more memorable experiences in Niagara Wine Country by keeping our groups more intimate in size. Typically group sizes range from 6-12 guests. This said, busier days for our more popular tours will increase.
Many of the fine wines tasted on our tour are only available for purchase at the wineries, making it an extra special experience! Any individual wine purchases would be extra. Applicable taxes are extra (13%) and any individual wine purchases you make are not included in your tour rate.

Booking & Cancellation Policy for 2022 Season

Cancellation Insurance provides piece of mind enabling you to cancel or reschedule (based on availability) your tour 7 days prior to tour date for a FULL refund for the tour cost, less the Cancellation Insurance Fee, or, re-scheduling based on availability, without a re-scheduling fee.  Cancellation Insurance ($10 per person +HST) may be purchased for all tour reservations at the time of booking or, within 24 hours of booking your tour reservation.  All cancellations must be made in writing by replying to your tour reservation confirmation email. It’s easy! Just reply to your Tour Reservation confirmation email and you will receive an email within 24 hours confirming your request for cancellation or rescheduling has been received and/or processed. Tour refunds will be reflected within 5-7 business days.

Cancellation Policy (without insurance)

Cancellation or rescheduling requests must be made in writing from the person booking the tour by replying to your tour reservation confirmation email.  Tours cancelled more than 14 days, in advance of your tour date are non-refundable without cancellation insurance, however, may be converted into a gift certificate, or rescheduled within 12 months based on availability. A cancellation/re-scheduling fee of $25.00 per person applies for each booking cancellation or reservation re-scheduled.  Tours canceled within 14-days are 100% non-refundable and no credit will be received without cancellation insurance.  Cancellations are only accepted in writing by email from the individual booking the tour. The individual booking the tour is ultimately responsible for payment and all communication.  No-shows or late arrivals are non-refundable. Late arrivals or missing your pick-up time may rejoin the tour in progress, at your own expense.

Let’s all hope and pray this never happens again, however, tours that must be canceled due to government-imposed restrictions or closures are non-refundable, however, your tour reservation will automatically be shifted to a gift certificate, redeemable for a future date without expiry.  Your Gift Certificate will be recorded as your (organizer’s) name and tour date booked.  We continue to lead our industry by providing clean & sanitized vehicles, bicycle rentals and accessories, as we have in the past and continue present day.  We strive to ensure all guests and our team members remain healthy while in wine country.  

Working together respectfully with patience will ensure everyone will enjoy Niagara’s Wine Country together!  Current COVID-19 Protocols - There continue to be numerous changes in Niagara’s Wine Country once again this season.  We adhere to current Covid-19 Provincial mandates.  All our Tour Guides are fully vaccinated.  As of March 21, 2022, masks are not required in most indoor settings, nor in our tour vehicles.  Guests electing to wear masks may do so.    We do recommend bringing your mask however, as each winery may choose to have different Covid -19 protocols in place.   

Routes and venues are subject to change without notice to accommodate local circumstances and ensure safety. Please Note: We pride ourselves on fresh itineraries throughout Niagara's wine country to ensure a wonderful wine country experience for our guests!