COVID-19 Protocols
COVID-19 Protocols
Booking / COVID-19 Protocols

Get Your Gift Certificate

COVID-19 Protocols

With many of the changes impacted by Covid-19 this 2020 season, Niagara’s wineries, cideries, breweries and distilleries have reduced capacity and space throughout their properties to adhere to Provincial protocol requirements.

Our 2020 season begins with reduced capacity with all of our tours and limited space, availability and reduced capacity at all the wineries, this means:

Our own capacity for hosting guests in wine country is thereby affected and reduced also. We have crafted and adjusted our MOST popular tours to accommodate these new protocols and requirements. Our new tour formats will give guests a more luxurious approach to wine touring with us! Allowing for a more personal, focused, experience in the wineries; guests will enjoy more time to visit with their own group and tour guide on patios savouring wines by the glass and learning more about wine country from our knowledgeable, local tour guide hosts.

Niagara on the Lake won’t have large bus groups visiting, tasting rooms and wineries won’t be filled with bustling crowds of people or line ups to purchase wine. These changes will allow our team to provide a superior customer experience overall!!

  • Bike Waiver Forms

    Upon booking your bike rental or tour, all guests will receive their bike waiver form as part of their booking confirmation. This bike waiver must be completed in FULL prior to arrival, you may choose to email this back to us or print and arrive with your waiver form. This is a legal document required from all guests in order to complete the booking process. All members of your group must sign this waiver in order to join our tours or pick up their bike rentals.

  • On Arrival Screening Process

    On arrival all guests will have a screening form completed by one of our Team Members and yourself. This document is required by Niagara Public Health. Full contact information will be required to be completed by each guest.

  • Temperature Check

    Our team of Team Members and Tour Guides will have their temperature taken by a touchless thermometer prior to check in. Anyone displaying signs of a fever will NOT be permitted to proceed with the tour and a refund will be provided.

  • Hand Sanitizing

    Our tour centre, fleet of vehicles and tour guides will have hand sanitizer that we encourage to be used frequently. Prior to entering any wineries, breweries or restaurants, guests will be required to use sanitizers provided at each stop, before entering and exiting each establishment.

  • Self-Sorting & Self-Carrying

    One of the services we have always been proud to provide to our guests is the sorting and carrying of wine purchases for our guests to our touring vehicles and organizing all guests purchases by couple or individuals. Unfortunately, this season we will refrain from handling each guests wine purchases, we will encourage guests to keep their wine in our pre-sorted boxes for each guest.

  • Masks

    Our Team Members will all be wearing masks while driving your vehicle or our vehicles. Guests will be required to wear masks into the tour centre for check-in for their bike rental and before entering each winery. Once we have arrived into the tasting pod area, guests will be able to remove their masks to enjoy their tastings and put their masks back on to purchase and leave the winery.

  • Curbside Pick Up

    We are offering safe, contactless, socially distant, curbside pick up of our bicycle rentals. Reservations must be made in advance, either by phone or our email booking system online. Walk-ins may be accommodated but are subject to availability. Shuttle pick up services are not available for guests for our bike tours. Please check-in to our tour centre located at 1534 Niagara Stone Rd.

  • Bike Rentals

    Reservations must be made in advance, either by phone or our email booking system online. Walk-ins may be accommodated but are subject to availability. All bicycle touch points including; handlebars & pouches, bell, seat, quick release handle and lock will be sanitized prior to your arrival. Bikes are preselected based on the height and gender provided at time of booking. A maximum of 10 people may make a group reservation to comply with Provincial mandates.

  • Helmets

    If you're over 18 years of age, it is your choice to wear a helmet while on a bike, You may bring your own helmet if you choose, alternatively, our sanitized helmets are available for guests choosing to wear helmets while riding.

Copyright 2020 by Epoch Avenue